Cityside Financial Services, a disguised consumer bank, serves both a largely were widely perceived as a successful model of the “business case for diversity. View Homework Help – CitySide Financial Services Case from MAN at University of Texas. Muffaddal Ali Mja 03/23/17 Case Study Cityside Financial. Case Study: CitySide Financial Services. Wajeeha ali h Ather. Background • Mid sized bank.

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Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity. In formulating the strategy various other mechanisms needs to be acknowledged beforehand; this will aid in presenting the most desirable strategy to the management. Ely, Ingrid Vargas Case Study Description Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele.

Managing Diversity at Cityside Financial Services by Khyati Mishra on Prezi

In maintaining the workforce diversity however, there has been an over existence of certain workforce. The authors studied the careers of the roughly 2, alumni of African descent who have graduated from Harvard Business School since its founding, focusing on the 67 African-American women who have attained top positions in corporations or professional services firms. It was important after the bank was purchased by racially diverse group to provide its services to racially different groups of customers as the predominant white market has been relocated and present challenge for bank management remain rooted to the locality whereas serving servicee customers.

Once you finished the case analysis, time line of the events and other critical details.

Managing Diversity at Cityside Financial Services – Essay Example

Organizational Development Case Study Authors:: Once done it is time to hit the attach button. Oxford University Press, Firstly, they constituted majority of the population of the neighborhood and due to mid-sized bank Cityside could not afford to miss the opportunity of serving to a potentially lucrative target market backed with strong financial conditions. The working environment in Cityside bank has been strained as the management failed to potentially reduce the difference perceived by the employees for their counterparts.

It include using the analysis to answer the company’s vision, mission and key objectivesand how your suggestions will take the company to next level in achieving those goals. You can use the following strategy to organize the findings and suggestions.


It also reviews research that points to remedies for these biases, illustrating that organizational practices can be sites for intervention and change.

Ely and Ingrid Vargas. Begin slowly – underline the details and sketch out the business case study description map. This resulted in losing the core object of hiring minorities based on diversity and hence calls for immediate action.

Be very slow with this process as rushing through it leads to missing key details. Finance Globalization Health Care. Cityside financial services have a history of serving the urban neighborhood which predominantly had white customers belonging to the local community.

Time line can provide the clue for cas next step in organization’s journey. The overlapping of services amongst the two units has created sense of rivalry amongst these two units. What does differ is the way they are treated on the job: Colella and Eden B. How Does it Work? Implementation framework helps in weeding out non actionable recommendations, resulting sedvices awesome Managing Diversity at Cityside Financial Services case study solution. Beyond personal strengths, the authors servicfs, another factor was critical: It is important for Wilkins to identify all possible strategy that may suit the ongoing situation within the organization and asses these based on the operational and functional aspect.

Step 9 – Take a Break Once you finished the case study implementation framework. In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions. Implementation framework differentiates stury case study solutions from great case study solutions.

Managing Diversity at Cityside Financial Services Essay – 2

Their work force is well suited to meet the demands of their customers by being a face of their own community which builds up the trust in banking financial services.

The women were adept at reading interpersonal dynamics and managing their own reactions; crafting their identities; and transforming obstacles into opportunities. So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand.

The diverse work force however, posed challenges to the management in terms of the perception the two groups hold against each other, as well as disturbed clientele satisfaction arising from operation of two distinct strategic units which were operating on mutual grounds. Make a time line of the events and issues in the case study.

The case analysis reveals that post white neighborhood the influx of all blacks in retails deposit unit led to bring a etudy based on gender which aggravated the stance of racial discrimination.


Secondly, the two pronged strategy led the management to seize the local consumers by deposit and housing schemes through its retail operations whereas, targeting high money market accounts through its external deposits.

Once refreshed go through the case solution again – improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations. Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.

In our live classes we often come across business managers who pinpoint one problem in the case and build finanical case study analysis and solution around that singular point. The next step is organizing the solution based on the requirement of the case.

Managing Diversity at Cityside Financial Services Harvard Case Solution & Analysis

Case study solutions can also provide recommendation for the business manager or leader described in the business case study. Step 10 – Cxse Examine Managing Diversity at Cityside Financial Services case study solution After refreshing your mind, read servicex case study solution critically.

Drawing a motivation chart of the key players and their priorities from the case study description. Feldberg Laws now exist to protect employees from blatant forms of discrimination in hiring and promotion, but workplace discrimination persists in latent forms. This led to form two sales units that were focusing on differential set of customer segments.

This chapter reviews research on how these biases manifest themselves in the core processes of organizations—that is, how people are hired, compensated, developed, and evaluated—all of which are aspects of organizational life that tend to privilege some groups over others. The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don’t directly contradict the company’s overall strategy.

My case study strategy involves .